Be the human who makes the trip work.
Byline matches certified concierges with travelers, creator-led tours, and group trips on a daily basis. Your job on every booking: ensure traveler success and relaxation. We handle vetting, registration, and insurance.
Travel Concierge
Travel with the client. Make the trip work.
Travel alongside high-touch clients and groups across multi-day, multi-city trips. Your job on every booking: ensure traveler success and relaxation. Byline matches you to itineraries that fit your languages, regions, and style.
- Daily rate plus travel stipend covering flights, transfers, and per-diem
- Multi-city itineraries — typically 4–10 days per booking
- Match by language, region, and trip style
Local Concierge
Your city. Your skills. Real demand.
Offer in-situ services in your home city on a daily booking basis — airport pickups, restaurant runs, local guidance, and group support. If you hold a current taxi or ride-share licence, optionally add driving to your offering.
- Daily rate, set by you
- Optional driving for licensed concierges
- Bookings from travelers, groups, and creator-led tours
$420
Avg. daily rate
4.7+
Required rating
15%
Platform fee
< 1 wk
Payout cadence
Why concierge with Byline?
We handle demand, payments, and ops so you can focus on what you're great at.
Vetted, paying demand
Real bookings from real travelers. Byline handles matching, payments, and disputes so you can focus on the work.
Daily booking model
No piecework. You set a daily rate, accept bookings that fit, and Byline takes care of the rest.
Registered & insured
We help you get certified, registered, and insured for concierge work in your country — and renew it on time.
Live ops support
24/7 ops desk for the moments that matter — late flights, ill clients, missing reservations. You are never on your own.
Byline-certified, fully supported.
Every concierge passes Byline training and meets the same standard. We help you get certified, registered, and insured in your country — and you maintain the standard via reviews on every booking.
Byline certification
A focused training programme covering hospitality fundamentals, safety protocols, and the Byline standard. Self-paced, completed online.
Registration assistance
We help you complete the local paperwork to operate legally as a concierge in your country, including renewals.
Insurance included
Public liability and trip-specific cover on every Byline booking. No bring-your-own-policy headaches.
Reviews keep you sharp
Travelers rate every booking. Maintain a rolling 4.7+ average to keep getting matched. Byline retrains anyone below.
How to get started
From application to your first daily booking in four steps
Apply
Tell us about your experience, languages, the city or region you serve, and the services you want to offer. About 15 minutes.
Get certified
Complete the Byline certification course online and finish any local registration we help you with. Most concierges finish within 2 weeks.
Set your profile
Choose your services, set your daily rate, list your languages, and pick the schedule and trip types you accept. Byline only matches you against bookings that fit.
Start receiving bookings
Most concierges receive their first booking within 2–4 weeks of certification. Specialty languages and high-demand cities typically match faster.
Pick what you're great at
You don't have to do everything — choose the services you offer and Byline matches you accordingly.
Airport meet-and-greet
Curbside or arrivals-hall pickup, luggage handling, transfer to property.
Check-in & check-out
Property check-in, room walkthroughs, late check-out coordination.
Local guidance
Day plans, neighbourhood orientation, and on-call advice while travelers explore.
Reservations & tickets
Restaurants, museums, shows, and last-minute add-ons booked on your traveler's behalf.
Group coordination
Logistics for families, friend groups, and small corporate trips.
Translation & interpretation
In-person language support during interactions, paperwork, and emergencies.
Errands & shopping
Local pharmacy runs, gift shopping, return logistics, dry cleaning.
On-call concierge
Reachable during the booking window for changes, recommendations, and small fires.
Driving (licensed)
Local Concierges with a current taxi or ride-share licence can add driving services.
Special needs support
Accessible logistics, medical coordination, dietary management.
“Byline made the leap from freelance to full-time concierge work feel safe. Daily bookings, clear rates, and ops support I can actually call when something breaks.”
Elena K.
Travel Concierge · Lisbon, Portugal
The Byline standard
Every concierge is rated and reviewed on every booking. Maintain the standard, keep getting matched.
Rated every booking
Travelers rate concierges on every booking. Maintain a rolling 4.7+ average to keep getting matched.
Three-strike review
Three concerning reviews on a single booking trigger an immediate Byline review and, if needed, retraining.
Re-certified yearly
Annual recertification keeps the standard high and the network safe. We send reminders and cover the cost.
Power creator-led trips
Many of our most reliable bookings come from influencer-led journeys and freelance guide-led tours. If you love being behind-the-scenes ops for creators, tell us in your application.
See how creators work with BylineReady to apply?
Tell us about your experience, languages, and the city you serve. We'll get back to you within a few days.
Not why you came?
Byline serves three audiences. Here's the rest of the platform.